Privacy Policy

Information we collect

Account & Contact Information: When you create an account, we collect your name, email address, profile picture, and language preferences. This information is linked to your identity and used for core app functionality.

Health & Fitness Data: We collect information you provide about your physical activity, body metrics (weight, height, body fat, measurements), nutrition logs, sleep, and other health-related habits. This data is used to provide personalized coaching guidance.

Sensitive Information: Certain health-related data you provide may be considered sensitive. We process this information with your consent only to deliver the coaching services you have requested.

User Content: We store photos and videos you upload (such as progress photos or exercise technique videos) and audio data recorded during chat interactions or workout notes.

Communications: We store messages, attachments, and feedback exchanged between coaches and clients within the VitaLift workspace.

How we use information

We use your information to operate the VitaLift platform, connect coaches with their clients, deliver personalized programs, and facilitate secure communications.

Data is used for core app functionality, including account management, progress tracking, payment processing, and providing technical support.

We may use aggregated or de-identified information to improve our coaching workflows and platform reliability without identifying individual users.

Sharing and processors

Coach-Client Sharing: Clients' coaching data is shared directly with their designated coach to enable the coaching relationship.

Service Providers: We share data with trusted partners for hosting (Amazon Web Services / Google Cloud), authentication, payment processing (Stripe), and email delivery.

Legal Compliance: We may disclose information if required by law, to enforce our terms, or to protect the safety and rights of our users and the platform.

Retention and security

We retain your information for as long as your account is active or as needed to provide you with services and maintain business records.

You may request account deletion at any time through the app settings or by contacting us.

We use technical and organizational safeguards to protect your data, though no internet-based service can guarantee 100% security.

Your privacy choices

You can access and update your account information directly within your workspace settings.

Mobile app permissions (such as camera, microphone, and photo library access) can be managed through your device settings at any time.

You have the right to request a copy of your data or ask for its correction or deletion.

Contact

If you have any questions about this Privacy Policy or our data practices, please contact us through the VitaLift contact page or at [email protected].